Change your mind if the sizing isn’t right, or Product got damage (tag still attached, Never been used, and unwashed.) we’re offer 7 days return policy on all full-priced products. Return Goods
Prior to sending your item please contact us at:online@roxy.co.th and request a Return Authorisation Number (also known as an RA Number). Once you receive your RA Number, please post the product with the RA Number written on the front of the parcel and proof of purchase enclosed to: QS Retail (Thailand) Ltd., Maneeya Center 10th Floor, 518/5 Ploenchit Rd., Lumpini, Patumwan, Bangkok 10330
Items sent by mail for returns can take up to 2 weeks (excluding courier/post office delivery times) in our warehouse. That time includes time for the goods to be processed.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. • Proof of purchase is required for all refunds. We do not offer exchanges. • All refunds will be applied to the original form of payment. • Specific warranty terms may apply to technical products. • We recommend that you use registered mail for all refund claims, as we cannot be responsible for items should they be lost in transit. • We do not offer free returns, however will refund your reasonable postage costs of a return if we determine the product faulty. In this situation, where we send you replacement product, we will do so at our cost. • All return items have to be in their original condition, with all tags and protection stickers in place and unmarked boxes. • Due to hygiene reasons, underwear and swimwear can only be returned if it is unworn, and in its original condition with all tags and protection stickers in place. We suggest trying on swimwear over underwear to avoid any disappointment. The returns policies on this page are applicable to online sales only.
Change your mind if the sizing isn’t right, or Product got damage (tag still attached, Never been used, and unwashed.) we’re offer 7 days return policy on all full-priced products.
Your refund will be processed within 14 days after the product you have returned is inspected by company and it is confirmed that it followed our returns policy. Once the return has been approved,you will receive confirmation email and we will refund through your payment services provider. Please note that the time taken for a payment is subjected to each services provider policy.
For further information, please contact customer service.